Refund policy

Last Updated: October 2, 2026

Every DashClip piece is made to be carried for years. If something isn't right, we'll make it right. Here's how shipping, returns, and refunds work for orders placed on thedashclip.com.

1. PROCESSING TIMES

  • In-stock, non-personalized items ship within 1–2 business days.

  • Personalized and engraved items are made to order and ship within 3–5 business days after your order (or after you approve your proof, if one is required).

  • Large, bulk, and event orders ship on the timeline confirmed in your quote or order confirmation.

Business days are Monday–Friday, excluding U.S. holidays. During peak seasons (such as the holidays and the start of golf season), processing may take a few extra days. We'll email you if your order is delayed.

2. SHIPPING METHODS AND COSTS

  • We currently ship to addresses in the United States, including APO/FPO addresses where the carrier allows. For orders outside the U.S., email support@thedashclip.com before ordering.

  • Shipping options, costs, and estimated delivery times are shown at checkout. Any free-shipping offer will be shown at checkout or in the promotion terms.

  • Delivery estimates come from the carrier and are not guaranteed. We are not responsible for carrier delays, weather, or other events beyond our control.

  • Once your order ships, you'll receive an email with tracking information.

3. ADDRESS ACCURACY

Please double-check your shipping address at checkout. If you need to change it, email us right away; we can update it only before the order ships. If a package is returned to us because of an incorrect or incomplete address, or because it was refused or unclaimed, we will reship it once you pay the new shipping cost, or refund the merchandise value (less the original shipping) for non-personalized items.

4. LOST, STOLEN, OR DAMAGED PACKAGES

  • Damaged in transit: email support@thedashclip.com within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a refund.

  • Lost or not received: if tracking hasn't updated for 7 business days, or shows delivered but you can't find the package, contact us within 14 days of the expected delivery date. We'll open a claim with the carrier and work with you on a replacement or refund once the claim is resolved.

  • Risk of loss passes to you when the package is handed to the carrier, but we will help with every carrier claim.

5. RETURNS — NON-PERSONALIZED ITEMS

You may return unused, non-personalized items within 30 days of delivery for a refund to your original payment method or an exchange. To be eligible, items must be in original condition and packaging, unused, and with all tags and inserts.

How to start a return:

  1. Email support@thedashclip.com with your order number and the item(s) you want to return.

  2. We'll reply with your return authorization and return address. Returns sent without authorization may not be accepted.

  3. Ship the item back within 14 days of receiving the authorization. We recommend a trackable shipping method.

Return shipping costs are your responsibility unless the item arrived defective, damaged, or incorrect. Original shipping charges are non-refundable.

6. PERSONALIZED AND CUSTOM ITEMS — FINAL SALE

Because they are made just for you, personalized, engraved, monogrammed, and custom items cannot be returned, exchanged, or refunded for change of mind, sizing, color choice, or errors in the text, spelling, or artwork you entered or approved. Please review your personalization carefully before placing your order.

Our mistake, our fix. If we make an error — the engraving doesn't match what you submitted or approved, the wrong item or color was sent, or the item has a defect in materials or workmanship — contact us within 14 days of delivery with your order number and photos. We'll remake it at no cost, including shipping, or issue a full refund.

7. NON-RETURNABLE ITEMS

  • Personalized, engraved, and custom items (except as described in Section 6)

  • Gift cards

  • Final-sale and clearance items marked as such

  • Bulk, event, and corporate custom orders, unless your written agreement says otherwise

  • Laser engraving equipment, which is covered by your equipment agreement and the manufacturer's warranty

  • Items returned used, damaged by the customer, or without original packaging

8. REFUNDS

We'll inspect returned items within 5 business days of receiving them and email you once your refund is approved. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank or card issuer. Items that don't meet the return conditions will be sent back to you at your cost.

9. EXCHANGES

The fastest way to exchange a non-personalized item is to return the original for a refund and place a new order. If you'd prefer a direct exchange, email us and we'll help.

10. CRAFTSMANSHIP GUARANTEE

We stand behind our work. If a DashClip product has a defect in materials or workmanship within one year of delivery, contact us with photos and your order number and we'll repair or replace it. This does not cover normal wear, scratches, or patina from everyday use, leather variation, misuse, accidents, or alterations.

11. ORDER CHANGES AND CANCELLATIONS

Non-personalized orders can be changed or canceled any time before they ship. Personalized orders can be changed or canceled only before production starts — email us as soon as possible, ideally within 2 hours of ordering. Once production starts, the order cannot be canceled.

12. BUSINESS, CLUB, AND WHOLESALE ORDERS

Orders placed through a DashClip sales representative, by quote, or by invoice follow the shipping, return, and payment terms stated on the quote, invoice, or written agreement.

13. CONTACT US

JustPac LLC d/b/a DashClip

7311 Hwy 329, Ste 604, Crestwood, KY 40014

Phone: (903) 502-3274

Email: support@thedashclip.com